Support for Homelessness in Stoke-on-Trent & Hanley

In our local area there are a number of services and organisations that can help people who are experiencing homelessness or who are at risk of becoming homeless. These services offer practical support such as housing advice, food, showers, counselling, accommodation options and help with accessing other services.

Local Support Services

Here are some organisations offering help:

Housing & Rough Sleepers Support

• Housing Solutions – Stoke-on-Trent City Council: Offers free advice on homelessness prevention, temporary accommodation, housing options and emergency support.
  Phone: 01782 233696 (office hours) | Out of hours emergency: 01782 234234

• Rough Sleepers Team: Call 0800 970 2304 to report someone sleeping rough or to get help for someone in need.

Local Charities & Support Organisations

• Brighter Futures – Provides practical support including hot meals, advice, activities and help for people at risk of homelessness in Hanley.

• Hanley Connect – A drop-in hub offering emotional and practical help for people who are vulnerable or homeless.

• Hope Street Hostel – Accommodation and support for people in need of a safe place to stay.

• The Salvation Army – Offers support, community services and advice for people experiencing hardship.

• Concrete (part of Honeycomb Group) – Provides services that include homelessness support.

• Open Door Stoke on Trent – Local charity offering community support.

• Housing Advice Centre, Honeycomb Group and Staffs Housing – Local housing associations that can support those struggling to find or keep accommodation.

Additional Support

• Citizens Advice Staffordshire North & Stoke-on-Trent: Free advice including housing, benefits and legal rights.
  Local Adviceline: 0808 278 7876 (office in Hanley)

How to Get Help

If you or someone you know is homeless or at risk:

• Call the Housing Solutions Service for an assessment and personalised advice.

• Contact support services directly if you need food, shelter, counselling or practical assistance.

• If you see someone sleeping rough and want to help, call the Rough Sleepers Team so they can be connected with support.